An interesting study was just published by a Ph.D. candidate at Ohio State University, and for many folks, the findings only confirm what our grandmothers told us all those years ago. According to the research, little acts of kindness deliver more than just positive mental health benefits. They raise the overall level of human connectedness that supports friendships, families, and communities of all sizes.
So what can that study tell us about providing good service at work? Can good service, delivered with an added pinch of kindness and goodwill, positively impact both a business and its customers? You better believe it can!